Please read the following conditions carefully. They are the terms of your contract with Wigmore Holidays and Travel Ltd and apply to all of the holidays in this brochure.

The air holidays in this brochure advertised and operated by Wigmore Holidays and Travel Limited trading as Aspects of Tunisia, are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 3742. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk. Wigmore Holidays and Travel Ltd are also members of the Association of British Travel Agents (ABTA), number V7418 and the Association of Independent Tour Operators (AITO). The holidays offered by Wigmore Holidays and Travel Ltd conform to the regulations and bonding requirements of both the CAA and ABTA. They also adhere to the AITO Code of Business Practice and Quality Charter.

1.The Contract
The contract is between Wigmore Holidays and Travel Ltd and the person making the booking and/or the person(s) on whose behalf the booking has been made. A contract will exist between the Company and the Client when: we have received a properly completed booking form signed by or on behalf of the Client as well as the appropriate deposit of £60.00 per person (excluding infants).

2. Balance of Payment
Except for bookings taken within eight weeks before departure, when the full balance is payable, full payment is due by the date advised on the confirmation invoice which will be eight weeks before departure. Should we not receive full payment by this date, we reserve the right to cancel the booking, in which case you will be liable to the loss of your deposit.

3. Late Bookings
In the case of the booking being made less than eight weeks before departure, the contract will exist between the Company and the Client when we have received the full amount plus the appropriate insurance premiums with the booking form and when we have, within seven days of receiving the properly completed booking form confirmed the booking in writing by means of a confirmation invoice. Please note: When you book a holiday through an ABTA or TTA travel agent then any money paid by you to the travel agent in respect of the booking is held by the travel agent on the Company’s behalf.

Changes by the company
4. Major changes to the Contract
(a) Arrangements for all of the holidays featured in this brochure are made many months in advance. Therefore there may be occasions when we will need to make changes, which we reserve the right to do at any time. Generally these changes are minor, and we will notify you or the travel agent when the final documents are sent. A major change to the contract is one which would involve a significant change to the holiday such as a change of destination or UK airport (except between London Heathrow and Gatwick), airline, overseas resort, or accommodation of a lower category than that booked. (b) If a major change becomes necessary after we have confirmed the booking, we will inform you or the travel agent immediately and offer the choice of: (i) accepting the altered holiday arrrangements (ii) an alternative holiday of at least a comparable standard (if available) (iii) a full refund of all monies, payable within 14 days of your requesting such a refund. (c) If we make a major change after the date of payment of the balance of the holiday price we will, in addition to the provision of the sub paragraph (b) of this clause, compensate you as follows:

Important: Compensation will not apply in the event of a major change due to any cause that is beyond our control e.g. force majeure where performance and/or prompt performance of the contract is prevented by reasons of war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions.

5. Cancellation by the Company
We may only cancel the booking at any time if: (a) you default in paying us any monies by the due date or (b) we deem it necessary due to factors deemed to be beyond our control e.g. force majeure. You or your agent will be informed without delay of a cancellation by the company.

Changes by the client
6. Amended Bookings
If you wish to change or amend the booking once the confirmation/invoice has been issued, we shall do our best, on receipt of your written instructions, to help make the required changes. Any request for a change will be subject to an amendment fee of £15 per person and any further cost we incur in making the alteration.

7. Cancellation by the Client
If you have to cancel the holiday, or any of the prepaid arrangements, or if we have to cancel your holiday because the confirmation invoice has not been paid promptly then you will incur cancellation fees (expressed as a percentage of the total invoice price, including any supplements):

The cancellation date is the date that we receive written notice of the cancellation in our office, signed by the person who signed the booking form. To avoid misunderstandings on the date which will be used to calculate the cancellation fees, we strongly recommend that the Recorded Delivery service is used. We will then issue a cancellation invoice within two weeks of receiving the written cancellation request.

8. The Price of Your Holiday
Once you have booked, whatever happens to the value of the Pound, the price of your holiday will not be subject to any currency surcharges. The price of your holiday is, however, subject to surcharges on the following items: governmental action, increases in scheduled air fares, aircraft fuel, overflying charges and airport charges. Even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged but where a surcharge is payable there will be an administration charge of 50p together with an amount to cover agent’s commission. If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any insurance premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on your invoice. The exchange rate used for calculating holiday prices in this brochure is: £1 = 2 Tunisian Dinars.

9. The Brochure
We have made every effort to ensure that all of the information contained in this brochure is accurate and correct at the time of going to press. All of the facilities mentioned in the descriptions are generally available for the duration of the brochure. However we must draw your attention to the fact that there can be occasion or circumstance, particularly in the early and late part of the season, where provision of certain facilities will be reduced, limited or unavailable due to weather conditions, maintenance or lack of support. Some facilities may only be available at certain times of the year. If there is a particular facility mentioned which is vital to the enjoyment of your holiday, please check with the Company who will advise on the latest known situation. Brochure publication date: September 2002. Validity 01 November 2002 to 31 October 2003.

10. Building Work
Wherever we become aware of any building works which may reasonably be considered to seriously impair the enjoyment of a holiday, we will endeavour to advise you, if there is time before departure, and afford you an opportunity to transfer to an alternative holiday at the price pertaining to that holiday or to cancel without penalty.

11. Complaints
In the unlikely event of any dissatisfaction or problem with any of the services or accommodation provided during your holiday, the matter must be reported, without delay, to our local agent or representative and the hotelier, so that immediate action can be taken to remedy the problem. Unless this opportunity to rectify the complaint is given at the time, you may find that this will affect your contractual rights. In the unlikely event that the problem cannot be resolved to your satisfaction in the resort, then you must write to us within 28 days of the scheduled date of return from the holiday, advising us of the action taken in the resort and the names of the people to whom the matter was reported.

12. Arbitration
Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £15,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit, arbitration under the schemes may still be available if the company agrees, but the ABTA Code does not require such agreement.

13. Personal Injury
(whilst participating in the arrangements made by the Company). We have taken all reasonable and proper steps to ensure that proper arrangements have been made for all the holidays and excursions which are advertised in this brochure, and that the suppliers of the various services which will be supplied to you as part of the inclusive holiday are provided by reputable businesses, and that they comply with the local and national laws and regulations of the country in which they provide those services. We have no direct control over the provision of services to you by suppliers. However, subject to the note below, we will pay to our Clients the equivalent of such damages as they would be entitled to receive under English Law, in an English court, for any personal injury to the Client, including illness or death, caused by the failure to perform, or the improper performance of such services by the servant or agent of ourselves or any of our suppliers, contracted by us, to provide any part of the arrangements for you as described in this brochure, where such failure or improper performance is due to the negligent fault of such persons and not to an event that such persons could not foresee or forestall, even if they had taken all due care.

14. Personal Injury
(unconnected with arrangements made by us). If any Client suffers personal injury, including illness or death, whilst overseas, arising out of an activity which does not form part of the inclusive holiday arrangements or excursions as mentioned above and which is the responsibility of a third party, we will give you help in your resolution of any claim you have against the third party. This help will include the provision of translation services, communications with authorities and others in foreign resorts, the recommending of local lawyers (if needed), explanation of procedures to be followed and the notification to you of any time limits, subject to our spending on all such activities on behalf of you and your party a maximum of£5,000 in total. This is on condition that you make a claim under the Legal Expenses section of your insurance cover in respect of any legal fees incurred abroad for that purpose, and that you produce to us as confirmation from the insurance company a receipt of notification to claim.

15. Unreasonable behaviour
We reserve the right to decline to accept or retain any person as a Client who, through unruly behaviour or disruptive conduct is upsetting the enjoyment of other Clients or guests of an hotel. Aircraft captains have a legal right to deny boarding to any passenger they deem to be unacceptable due to the influence of alcohol or drugs and therefore likely to cause disturbance. In either event we will be under no liability for any extra costs incurred by such a person and any passenger who is denied boarding on the outbound flight for the above reasons, shall be deemed to have given notice of cancellation of the booking and as such Cancellation Charges will apply (see clause 6). Please note that there is a nine month limitation period for Arbitration.

16. Booking form
The person signing the booking form warrants with us that he has the authority of all persons named on the booking form to contract on their behalf for all the services requested and any subsequent alteration or cancellation.

17. Other Suppliers’ Conditions
All arrangements made by or through the Company in connection with the booking are subject to any conditions imposed by the airline, car hire company, and other persons, items or companies concerned. Our liability in all cases will be limited by the relevant international convention, a copy of which will be available to the client on request.

18. Lost Tickets/ Unused Services
We are not obliged to claim compensation for or to make any allowances or refund for any expired or lost tickets, hotel, car hire or excursion vouchers or for any service or accommodation booked but not utilised. However, if any allowance or refund is obtained by us, we will pass the same on to you less any expenses incurred in obtaining it.

19. English Law
This contract is made on the terms of these booking conditions, which are governed by English law and the jurisdiction of English courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

Wigmore Holidays and Travel want to make sure your holiday really lives up to your expectations. The following notes are for your guidance, please read them carefully as they contain relevant facts which are in your interest to know. We are of course on hand to answer your questions, or offer any advice you may need.

1. Flights
Unfortunately flights cannot be altered whilst you are on holiday except in an emergency, and only then at the discretion of the airline. In the unlikely event of a flight delay, it is the airline’s responsibility to take care of you and keep you informed as to the extent of the delay, and provide refreshments, meals and overnight accommodation as appropriate.

2. How to book
Early booking is strongly recommended as this ensures that you have your choice of departure date, resort, hotel and accommodation. We strongly recommend that you use the services of your local independent travel agent. Their advice and experience can be extremely helpful. If advice is required as to the suitability of your choice of resort or hotel they will be able to provide it or they will obtain it for you by contacting us. Once availability has been established and you have confirmed it as a definite booking, the reservation will be held for five days, pending receipt of your completed booking form, £60 per person deposit and appropriate insurance premiums. Please do not delay as if the correctly completed and signed booking form is not received within 5 days, we may have to cancel the booking.

3. Hotel and Resort Descriptions
Throughout this brochure we have made every effort to be accurate in our hotel and resort descriptions. The information has been checked and rechecked and as far as we are aware is accurate at the time of going to press. Hotels can and do withdraw facilities at certain times as a result of bad weather or the need for refurbishment, maintenance or improvements. Also some amenities in both the hotels and the resorts may not be available in the early and late part of the season and this is one of the reasons why prices are cheaper at these times. Where outdoor facilities are advertised by hotels, they should be available but are obviously subject to weather conditions. Public holidays and religious festivals may also affect the availability of hotel and resort facilities.

Please try to be patient and remember:
Swimming pools – do have to be emptied from time to time for cleaning and maintenance.

Air-conditioning – the standard of airconditioning does vary from hotel to hotel. For instance in older hotels the effectiveness of the air-conditioning may not be up to the standard of that to be found in the newer four-and five-star hotels. In some hotels air-conditioning is only turned on in high season, which for this purpose is normally deemed to be from 1 June to 1 October, but again this can vary from hotel to hotel.

Satellite TV – where this facility is offered, the number and variety of channels available do vary. American programmes are generally more widely available than English ones.

Mini-bars – are generally only stocked with soft drinks, beer and wine. Miniature bottles of spirits are not currently available in Tunisia, however the hotel will supply full bottles of spirits on request.

Indoor swimming pools – are available for the winter months. In the height of summer they can often be too warm, and are therefore sometimes closed for maintenance.

Sports – The operation of all sporting activities, particularly watersports are subject to weather conditions. Generally, watersports are available from May to October.

Hotel charges – some hotels may make a small charge for the use of, or the hire of equipment in connection with a sporting facility, (always in the case of watersports), sunbeds, umbrellas and deck chairs. They may also make a charge for the entrance to, or the participation in, night clubs, discos and entertainment programmes.

4. Special Interests
If you have a special interest or requirement that is important to your holiday enjoyment, please ask us to verify that it will be available during your stay.

5. Hotel Bedrooms
Most rooms on our allocation have twin beds, but if you especially require a double bed then please state this on your booking form. Single rooms are limited in number and may be inferior in standard and position to other rooms in the hotel. The supplement paid for a single room is for the convenience of having a room to yourself. Some hotels are able to provide twin rooms with an extra bed or cot and three or even four bedded rooms. In these instances you are advised that you may find that the floor, cupboard and drawer space becomes cramped. Where a room with a sea view has been booked, you may find that the room does not directly face the sea and trees may partially obscure the view, particularly from rooms on lower floors.

6. Meal Arrangements
The price of your holiday has been based on a continental breakfast but as the majority of hotels offer a buffet service for this meal you will find, in addition to the normal selection of rolls and toast, cold meats, cheeses, eggs and a variety of hot dishes. Dinner is generally a combination of both buffet and waiter service. Half board, on which most of our holidays are based, includes breakfast and dinner. Please note that hotels do not usually give any credit or refund for missed meals.

7. Hotel Classifications
Hotel classifications or star ratings used in this brochure have been allocated to the hotels by the Tunisian Tourist Authority. Although the standard of hotels in Tunisia is generally good, and we only work with those hotels which meet and comply with our exacting requirements, it should be remembered that these star ratings should not be compared with international ratings. If you have any queries regarding the suitability of a hotel please do not hesitate to discuss it with us.

8. Local Conditions
It is important to remember, that whilst your holiday and your enjoyment of it is of the utmost importance to you and Wigmore Holidays, everyday life nevertheless has to continue. As in other countries, development of resorts, hotels and roads continues all the time. It is therefore possible that there may be building work in the vicinity of your hotel or in the resort area. Unfortunately, as at home, it is not always possible to foresee the nature and extent of these works and as such we ask for your understanding if you do find work going on in the area in which you are staying.

9. Vacation of Rooms
The number of nights stated on every price panel refers to the number of nights accommodation reserved for you in your hotel. Rooms are not usually ready for occupation before midday on the day of your arrival. Clients who have booked half or full board arrangements may find that, depending on their arrival or departure time from the hotel, they may lose a meal. This has been reflected in calculating the price of any holiday affected in this way. On your day of departure it is normal to be asked to vacate your room in the morning, usually before midday. If you prefer a later check-out time we will do our best to assist, but the hotel may make a supplementary charge.

10. Special Requests
If you have any special requests such as adjoining rooms, lower floor, bath, etc. please make a note in the space provided on the booking form. While we cannot guarantee that your requests will be met, we shall make every effort to fulfill them.

11. Child Reductions
Children aged 2 – 11 years, sharing their parents’ bedroom (an extra bed in a twin room) are entitled to a discount of 25%. Unfortunately children of any age occupying adult accommodation do not qualify for discounts, except where specifically offered. There is no reduction for flight supplements or insurance.

12. Infants
Infants under the age of 2 years on the date of return travel and occupying a cot in their parents’ bedroom pay £40.00. In the aircraft they must sit on an adult’s lap with a lap strap. There is no baggage allowance. Charges for food and cot hire should be paid direct to the hotel. If you take the Wigmore insurance cover, infants under 2 are automatically covered.

13. Payment
Please note that full payment is due 8 weeks before your departure, failing which we reserve the right to cancel the holiday. You may pay with your credit card: Barclaycard, Access, American Express or Diners Club, but if you choose this method of payment we reserve the right to add a service charge.

14. Insurance
It is essential that all clients have proper and adequate holiday insurance before they travel. A synopsis of the cover we offer is outlined on page 51. A copy of your insurance policy will be enclosed with our confirmation/ invoice. The master policy is available for your inspection at our office. If you do not wish to take up our offer of insurance, you must advise us of the name of your insurers and the policy number, the cover on which must be at least as good as Wigmore’s scheme.

15. Passports and Visas
You are responsible for making sure that you have a 10 year passport valid for the entire duration of your holiday. If you do not hold a British passport, you must check to see if a visa is required for your holiday; if a visa is required it is your responsibility to obtain it. Visas from the Tunisian Embassy usually take 3-4 weeks to obtain. 24 hour helpline 09065 508977 (calls are charged at £1 per minute).

16. Tunisian Currency
The official unit of currency is the Dinar, which is divided into 1000 millimes. Dinars can only be purchased on arrival in Tunisia. Retain the exchange receipts that you get when you change money, as you will need these when you convert back to Sterling.

17. Health Requirements
At the time of going to press, no certificates of vaccination are required for Tunisia. The DOH currently recommend protection against typhoid, polio, tetanus and hepatitis A. Whilst we will make every effort to advise you about any changes, it is your responsibility to check with the DOH or your own doctor for the latest requirements and to make sure that everyone in your party complies with them.

18. Your Holiday Price Includes
Return flight from the UK with in-flight catering, a hot or cold meal, or snack depending on time of day.
Baggage allowance of 20 kilos (44lbs) unless stated otherwise on your ticket.
Airport charges – including UK airport tax of £20
Return transfers from Tunisian airport and your hotel (unless stated otherwise)
Accommodation and meals as detailed on your holiday confirmation/invoice
The services of our local representative during your stay.

All prices and supplements quoted in this brochure are per person and based on return flights to London (Heathrow or Gatwick) unless otherwise stated.

19. Your Holiday Price Does Not Include
Transport between your home and departure airport
Holiday Insurance which is compulsory
Flight supplements
Hotel supplements e.g. full board, seaview rooms etc.
Optional excursions
Passport or visa costs
Cots and food for infants.

20. Time change
During the summer Tunisian time is the same as BST, but when the clocks change for the winter in UK, Tunisian time is GMT plus one hour.

The AITO Quality Charter
AITO is an association of small to medium sized tour operating companies, all independent of the vertically integrated groups within the industry. AITO members specialise in particular areas or types of holiday and all are dedicated to providing quality products backed up by high level of personal service. AITO defines quality as “providing a level of satisfaction which, based upon the holiday information provided by the tour operator, aims to meet or exceed a customer’s reasonable expectations, regardless of the type of holiday sold or the price paid”.

This Is How We Aim To Achieve It
Accurate Brochures
AITO members ensure that their brochures clearly and accurately describe the holidays and services offered.

Product Improvements
All members listen to their customers and welcome suggestions for improving Standards. All customers receive a post-holiday questionnaire.

Professional Service
All members are committed to high standards of personal service, maintained by the thorough training of employees.

Financial Security
AITO takes care to ensure that all members comply with current UK Government Regulations regarding the protection of clients’ money.

Exclusive Membership
AITO has strict membership criteria which must be satisfied before new companies are allowed to join. All members must adhere to a rigorous Code of Business Practice which governs their operational conduct.

Environmental Issues
All members are committed to AITO’s responsible tourism guidelines which recognise the tour operator’s social and environmental responsibilities.

FINALLY, in the unlikely event that a dispute between an AITO member and customer cannot be resolved amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and binding conclusion
THE ASSOCIATION OF INDEPENDENT TOUR OPERATORS – The Quality Alternative.